Understanding GDPR: What Businesses Need to Know

The General Data Protection Regulation (GDPR) is a cornerstone of modern data privacy, impacting organisations across the UK and Europe. Yet, despite its far-reaching implications, many businesses still struggle to grasp its full significance – just what does it cover? Why is it important? And what should businesses know to ensure that they are compliant? To help answer these questions, we took a closer look at the key questions surrounding GDPR, including exploring why it was introduced, examining its ongoing impact, and considering how it fits into a global patchwork of data protection laws.

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What is GDPR?

In simple terms, the GDPR (General Data Protection Regulation) is a regulation implemented by the European Union in May 2018 to protect personal data and privacy for individuals within the EU and the European Economic Area (EEA). Its main role is to establish guidelines for collecting, processing, storing, and sharing personal data, ensuring transparency, accountability, and security.

It is important to note, however, that GDPR is more than just a set of rules. It is also a regulation which empowers individuals to take control of their data, giving them rights such as:

  • The right to access their personal data.
  • The right to correct inaccuracies.
  • The right to be forgotten.
  • The right to data portability.

Why was GDPR introduced?

The main goals of GDPR were to create a unified, cohesive approach to data protection laws and practices across Europe. Prior to the introduction of the regulation, data protection laws across Europe were fragmented and outdated, failing to keep pace with the rapid evolution of technology. The increasing digitisation of personal information, the rise of global platforms, and a spate of high-profile data breaches highlighted the need for stronger, harmonised regulations.

GDPR was introduced with three main goals in mind:

  1. To unify Data Protection Laws: Providing a single framework for businesses operating within the EU and EEA.
  2. To enhance Individual Rights: Giving people more control over how their data is used.
  3. To address Emerging Risks: Ensuring laws could handle challenges posed by AI, Big Data, and cross-border data flows.

What has changed since GDPR was implemented?

The introduction of GDPR has resulted in some key changes for businesses, and the main ones include:

Increased accountability

Businesses must now document their compliance efforts, including maintaining data processing records and conducting Data Protection Impact Assessments (DPIAs) for high-risk activities.

Greater penalties

Non-compliance can lead to fines of up to €20 million or 4% of global annual turnover, whichever is higher. These penalties have incentivised organisations to take compliance seriously.

Cultural shift

GDPR has heightened awareness of data privacy issues, encouraging businesses to adopt privacy-by-design principles and invest in robust cybersecurity measures.

Increased consumer awareness

Customers now expect transparency in how their data is handled, often favouring businesses that demonstrate a commitment to protecting their information.

Will I be impacted by GDPR?

Essentially, if you are a business, the answer to this is yes. GDPR applies to all businesses established in the EU, regardless of whether the data processing takes place in the EU or not. This means that if your business deals with EU customers, you will need to comply – even if you are based outside of this region. 

While GDPR applies to all organisations that handle personal data, some industries are more directly impacted due to the nature and volume of data they process. Key sectors include:

Retail and E-commerce

Retailers and online businesses manage vast amounts of customer data daily, including names, addresses, payment details, and shopping habits. With the rise of online shopping and personalised marketing, these businesses must ensure robust data protection mechanisms are in place. GDPR also affects how retailers use cookies, track user behaviour, and share data with third-party advertisers.

Healthcare

The healthcare sector deals with some of the most sensitive personal data, such as medical histories, diagnoses, and treatment plans. GDPR classifies health data as ‘special category’ information, requiring stricter safeguards. Hospitals, clinics, and research institutions must implement strong encryption, access controls, and data minimisation strategies to comply. A data breach in this sector can have profound consequences, making compliance particularly critical.

Finance and Banking

Banks, credit unions, and financial service providers process financial transactions, identity documents, and credit information. These organisations are high-value targets for cybercriminals, meaning GDPR compliance goes hand in hand with advanced cybersecurity measures. They must also navigate complex requirements related to customer consent, data sharing, and fraud prevention.

Technology Firms

Tech companies often store and process enormous volumes of user data, from social media interactions to cloud storage. Many of these businesses operate across borders, meaning they must align their practices not only with GDPR but also with other international data protection laws. GDPR has pushed technology firms to adopt privacy-by-design principles, making data protection a fundamental aspect of their product development.

How does GDPR fit In with international Data Protection laws?

While GDPR set the benchmark for modern data protection laws, its coexistence with regulations from other countries has created challenges for businesses operating globally. A key example of such a challenge is the United States, which lacks an overall, dominant, federal data protection law. Instead, states like California (CCPA) and Virginia (VCDPA) have their own regulations, leading to a patchwork of compliance requirements which can make it tricky to navigate and stay on top of. Similarly, regions such as China and Brazil have introduced their own ‘versions’ of GDPR – the Personal Information Protection Law (PIPL) and the Lei Geral de Proteção de Dados (LGPD) respectively, each of which is inspired by GDPR but tailored to its national context.

Navigating GDPR and other data protection laws requires a proactive, informed, and structured approach. Here are some key strategies to help your organisation stay compliant in an increasingly complex regulatory landscape:

Understand Your obligations

Compliance starts with awareness. Regularly review your data protection policies and procedures to ensure they align with GDPR requirements and any other applicable regulations. This includes assessing how personal data is collected, stored, processed, and shared across your organisation. Consider consulting legal experts or data protection officers (DPOs) to identify potential gaps and ensure your practices are fully compliant. Regular audits and gap analyses are essential tools for maintaining oversight.

Invest in training

Your employees are the frontline of your data protection efforts. Equip them with the knowledge and skills to identify risks, handle data responsibly, and adhere to legal requirements. Training should cover topics like recognising phishing attempts, understanding data subject rights, and securely processing personal information. Tailor training sessions to different roles within your organisation, as compliance involves everyone, from IT teams to customer service representatives.

Use reliable sources

Staying informed is crucial in a regulatory environment that can change rapidly. Follow guidance from trusted authorities such as the UK Information Commissioner’s Office (ICO), which offers detailed advice on GDPR compliance and enforcement updates, or the European Data Protection Board (EDPB), which provides interpretations and clarifications of GDPR provisions.

In addition, expand your knowledge by subscribing to newsletters, attending webinars, and participating in forums to stay current on global data protection trends.

Plan for the future

Data protection laws are not static. As technology evolves, regulations will adapt to address new challenges such as AI, Big Data, and global data flows. To future-proof your organisation, stay up-to-date with key changes, and make it a priority to regularly review and update your data protection policies to reflect emerging trends and legal requirements.

Being proactive rather than reactive can save your organisation time, money, and reputational damage in the long run.

Final Thoughts

Understanding and complying with GDPR is no longer optional—it’s essential for any business handling personal data. While the regulation presents challenges, it also offers opportunities to build trust with customers, strengthen data security, and position your organisation as a leader in privacy-first practices.

As data protection laws continue to develop worldwide, businesses must adapt to remain compliant. Whether you operate locally or globally, staying informed and proactive is the key to success – and Bob’s Business is on hand to help with convenient, accessible and informative training.

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Free Data Privacy Day 2025 pack

We’re gearing up for Data Privacy Day on 28th January 2025 by bringing you a free downloadable resource pack to help keep data privacy front of mind!

As we navigate the ever-changing digital landscape, safeguarding data is more critical than ever. Protecting sensitive information isn’t just about compliance; it’s about maintaining trust with our customers, partners, and each other.

To help you and your team stay safe, we’ve put together a resource pack designed to help you navigate your data privacy, including:

  • A Data Privacy Email Template: communicate essential data privacy tips with this pre-made email template.
  • Data Privacy Wallpaper: keep data privacy habits at the front of your organisation’s mind with this stylish desktop wallpaper.
  • Data Privacy Email Footer: maintain awareness with every email thanks to this email footer design.
  • Poster: print yourself to provide talking points around the office.

Ready to get started? Interact with the bot below to gain instant access now!

Cybersecurity in 2024: A year in review and lessons for the future

The secret to great cybersecurity is to always be learning, developing and discovering – and this means keeping abreast of the latest developments, stories and updates. As we kick off 2025 with a clean slate, what better way to remind ourselves of the importance of cybersecurity than with a look back at some of the most significant cybersecurity breaches of the last 12 months? 

As the old adage goes: knowledge is power, so read on to discover some of the biggest cyber scandals to hit the headlines in 2024 – and the crucial lessons that we can learn from the misfortune of others.

Healthcare: A sector under siege

Healthcare is an area that we all rely on, and one which is home to millions of confidential details, private medical history, and potentially valuable information. Cyber attacks in this industry can be devastating – and 2024 saw the sector targeted in a number of high profile incidents.

NHS Dumfries and Galloway ransomware attack (February 2024)
In February 2024, NHS Dumfries and Galloway in Scotland experienced a ransomware attack attributed to the Russian cybercriminal group Inc Ransom. The attackers exfiltrated approximately three terabytes of data, including confidential patient information. The health board chose not to pay the ransom, leading the hackers to publish the stolen data online. This breach had significant repercussions, affecting numerous individuals and highlighting the persistent threat posed by ransomware to healthcare services.

Synnovis ransomware attack (June 2024)

Synnovis, a pathology laboratory serving several NHS organisations in South East London, suffered a ransomware attack on June 3, 2024. The Russian cyber-criminal group Qilin claimed responsibility, subsequently publishing nearly 400GB of sensitive data, including patient names, dates of birth, NHS numbers, and blood test details. This breach led to the postponement of over 10,000 outpatient appointments and nearly 2,000 elective procedures. Services were gradually restored, with most back online by October 2024.

Impact of the CrowdStrike-Related IT outage (July 2024)
Chaos continued that summer – in July 2024, a global IT outage linked to a faulty software update from cybersecurity firm CrowdStrike caused widespread disruptions across various sectors, including healthcare. The NHS was notably affected, with many general practices (GPs) across England experiencing significant disruptions. Services that relied on the EMIS Web software were unable to access and manage medical records, issue prescriptions, or schedule appointments. This incident highlighted the NHS’s dependence on third-party cybersecurity solutions and the cascading effects of their failures.

Liverpool hospitals cyberattack (December 2024)

In early December, cybercriminals struck again, this time at three hospitals in Liverpool—Alder Hey Children’s Hospital, Liverpool Heart and Chest Hospital, and Royal Liverpool University Hospital, all of which were targeted in a cyberattack. Hackers unlawfully accessed data through a shared digital gateway service. While services remained operational, there were concerns about potential data breaches.

Government and Politics: Westminster in the crosshairs

Politics is another area which has seen an onslaught of attacks over 2024, highlighting the frightening ease with which the world’s most secure systems can be breached, and underscoring key vulnerabilities within governmental and political institutions. Notable incidents include:

Electoral Commission data breach (August 2023 -into 2024)
In 2024, the UK’s Electoral Commission reported a cyberattack that originated in 2023, but went undetected for over a year, resulting in unauthorised access to the personal data of millions of voters – not ideal in a critical General Election year. The breach raised concerns about the security of electoral processes and the potential for foreign interference – and these concerns are legitimate. The same year saw the National Cyber Security Centre (NCSC) identify China as a significant cyber threat, with state-sponsored actors targeting UK political institutions. Incidents included attempts to access parliamentary emails and influence democratic processes, prompting calls for enhanced cybersecurity measures.

Parliamentary email system vulnerabilities (2024)

Former aides retained access to parliamentary email accounts after leaving their positions, exploiting this to obtain confidential information, including MPs’ private contact details and sensitive communications. This lapse highlighted significant weaknesses in parliamentary IT security management.

Ministry of Defence payroll system breach (May 2024)
May 2024 saw the UK’s Ministry of Defence (MoD) experience a cyberattack targeting its payroll system, compromising the personal and financial details of approximately 270,000 personnel. While initial reports suggested Chinese involvement, Defence Secretary Grant Shapps indicated that attributing the attack would require further investigation.

Labour Party data protection reprimand (August 2024)
August 2024 saw senior politicians receive a sharp slap on the wrist when the Information Commissioner’s Office (ICO) formally reprimanded the Labour Party for failing to comply with data protection laws. This action followed more than 150 complaints regarding delays in responding to Subject Access Requests (SARs) after a cyberattack in October 2021.

Westminster honeytrap scandal (2024)
Perhaps one of the most high profile cyber scandals to hit the political landscape in 2024 was the so-called “Honeytrap Scandal.” A cyber-enabled “honeytrap” operation targeted MPs, staffers, and political journalists, resulting in individuals receiving unsolicited flirtatious messages via platforms like WhatsApp and Grindr from personas named “Charlie” or “Abi,” leading some to share compromising information. The Metropolitan Police’s investigation faced criticism after a data breach inadvertently exposed victims’ identities to each other.

These incidents underscore the pressing need for robust cybersecurity protocols within UK political institutions to safeguard democratic processes and maintain public trust.

Transport and Infrastructure: A year of disruption

Transport is another integral part of our daily lives and once again, was the target of attack in a major incident. As we discussed previously, Transport for London is often a key target for attack, and the 2024 incident was a key look into the flaws of the system, requiring the help of the National Cybersecurity Centre (NCSC).

TFL (September 2024)

In September 2024, TfL detected suspicious activity on its network, leading to a cyber security incident. The attack affected several online systems, including Oyster and contactless payment services, and led to the suspension of new Oyster photocard applications. Approximately 5,000 customers’ data, including bank account numbers and sort codes, were potentially accessed. A 17-year-old male was arrested in connection with the attack. By December 2024, TfL reported spending over £30 million on incident response and system recovery efforts.

Football and sporting events: cybercriminals targeting popularity

Critical infrastructure was not the only target of cybercriminals in 2024 – popular sporting events such as football also fell victim to attacks and incidents, as criminals took advantage of rapt crowds and a captive audience.

The sports industry, including football, has seen a significant rise in cyber threats over the past decade. Reports indicate that 70% of sports organisations experience cyberattacks annually, and the digital transformation of sports venues and the increasing online engagement of fans have introduced new vulnerabilities. Incidents such as ransomware attacks on major sports teams and data breaches involving fan information underscore the pressing need for robust cybersecurity measures within the industry.

Aston Villa data breach (March 2024):

Aston Villa Football Club inadvertently exposed a publicly accessible Amazon Web Services (AWS) S3 bucket containing personally identifiable information (PII) of approximately 135,770 individuals. The leaked data included full names, dates of birth, home addresses, phone numbers, email addresses, membership details, and purchase information. This exposure heightened risks of spear phishing, social engineering attacks, and identity theft for the affected fans.

UEFA Euro 2024 cyber threats:
The UEFA Euro 2024 tournament in Germany attracted significant cybercriminal activity:

  • Credential theft: Over 15,000 credentials associated with UEFA customers were found on underground forums, with an additional 2,000 available for sale on the dark web. Many of these credentials belonged to individuals using corporate email addresses, posing potential security risks to their organisations.
  • Distributed Denial of Service (DDoS) Attacks: During the tournament, several DDoS attacks targeted online broadcasts and related services. Notably, the online broadcast of Poland’s opening match against Estonia was disrupted, with suspicions pointing towards Russian-linked hackers.
  • Phishing and scam activities: Cybercriminals exploited the tournament’s popularity by setting up fraudulent websites and mobile apps impersonating official UEFA platforms. These malicious entities aimed to deceive fans into revealing personal or financial information, downloading malware, or purchasing counterfeit tickets.

Liverpool targeted by ticket touts (July and November 2024)

The rise in digital technology has also seen football fans impacted through targeting ticket sales, as highlighted in industry publications such as The Athletic. July and November 2024 saw online sales for Liverpool FC members subject to a cyber attack, where the target was illegally harvested tickets. The club retaliated by closing around 100,000 fake ticketing accounts, cancelling 1500 tickets suspected to be fraudulent, and issuing criminals with indefinite suspensions (136 in total), and 47 lifetime bans. The next season followed suit, with 47 lifetime bans, 1200 cancelled tickets, and the closure of 20,000 ticketing accounts – Liverpool are fighting back against the fake fans.

Lessons learned from 2024

The events of 2024 made clear that cyber threats are systemic risks capable of crippling industries, disrupting services, and undermining national security. To counter these threats, organisations must focus on resilience, preparedness, and collaboration. The diversity of these threats also show that anyone can fall victim to cybercrime; if major corporations such as TFL, the NHS and Liverpool football club can become victims, then so can anyone. Cybersecurity awareness training, therefore, is crucial no matter the size, shape or nature of your business – and can also reap rewards for individuals.

Key priorities include:

  • Third-Party Risk Management: Incidents like the CrowdStrike outage show the need for robust vendor risk assessments, clear SLAs, and contingency plans to prevent cascading failures.
  • Ransomware Defences: Attacks like the NHS Synnovis breach emphasise the urgency of advanced monitoring, offline backups, and testing response plans to minimise disruption.
  • Cybersecurity Education: Human error, evident in phishing scams like the Westminster honeytrap, underscores the importance of regular training and a cybersecurity-focused culture.
  • Nation-State Threats: Attacks on critical systems demand better threat intelligence sharing, detection capabilities, and cross-industry collaboration to deter state-backed actors.

The challenges faced in 2024 prove that cybersecurity is essential. A united effort across organisations, governments, and individuals is crucial to building a secure future – and we all have a part to play in keeping cybercriminals at bay in 2025 and beyond.

Top tools to help businesses protect their cybersecurity this christmas

‘Tis the season to be cyber-secure! As cyber threats grow more cunning, businesses must ensure their digital defences are as sturdy as Santa’s sleigh. From ransomware Grinches to data-breaching Scrooges, the risks lurking in cyberspace are real—and the consequences of ignoring them can turn your holidays into a nightmare. But fear not! Just like stockings stuffed with gifts, there are powerful tools to help protect your business from the naughty list of cyber threats. Below, we unwrap some of the best cybersecurity solutions to keep your business safe and sound this festive season.

Password managers

Weak or reused passwords remain one of the most common vulnerabilities exploited by cybercriminals. Password managers are an essential tool for businesses looking to enforce strong password hygiene. These tools generate and store complex passwords securely, eliminating the need for employees to remember multiple credentials – opt for names such as LastPass or 1Password for trustworthy options.

Endpoint detection and response (EDR) solutions

As remote and hybrid work environments become the norm, securing endpoints such as threat detection, and response capabilities for these vulnerable points.

Multi-Factor Authentication (MFA) tools

Passwords alone are no longer sufficient to protect sensitive systems and data. MFA tools such as Microsoft Authenticator or Duo Security add an additional layer of security by requiring a second form of verification, such as a one-time code or biometric authentication.

Secure email gateways

Email remains a primary attack vector for phishing and malware. Secure email gateways such as Mimecast filter out suspicious emails and attachments before they reach employees, reducing the likelihood of a breach.

Virtual Private Networks (VPNs)

For businesses with remote workers, VPNs are essential to ensure secure access to company networks. A VPN encrypts data transmitted over the internet, protecting it from interception.

Vulnerability scanning tools

Regular vulnerability scanning helps businesses identify weaknesses in their systems before cybercriminals can exploit them. These tools assess network infrastructure, applications, and configurations, providing actionable insights for remediation.

Backup and recovery solutions

Data loss due to cyberattacks, such as ransomware, can be devastating. Backup and recovery tools ensure that critical data is regularly backed up and can be restored quickly in the event of an incident.

Security Information and Event Management (SIEM) tools

SIEM tools centralise the collection and analysis of security data, helping businesses detect and respond to threats quickly. They are especially valuable for organisations with complex IT environments.

Final thoughts

Investing in the right cybersecurity tools is a critical step in protecting your business from the growing threat of cyberattacks. While no tool can guarantee complete immunity, implementing these solutions as part of a comprehensive cybersecurity strategy significantly reduces your risk.

While technology is a vital part of the puzzle, it’s not enough to keep those cyber Grinches at bay! Businesses also need to focus on empowering their teams with the knowledge and skills to spot and respond to potential threats. A well-trained workforce, paired with the latest cybersecurity tools, is like having a team of digital elves safeguarding your business. And this is where Bob’s Business comes in! For expert advice and tailored solutions, let us help you make your cybersecurity sparkle this festive season. Get in touch today and see how we can help!

12 Risks of Christmas: Cybersecurity Lessons For Businesses

The holiday season is here—a time for celebration, connection, and, of course, business growth! As shoppers flock online and workplaces get festive, it’s also the perfect moment to ensure your cybersecurity defences are as strong as ever. With 63% of holiday purchases in 2021 and 2022 made online—and even more expected this year—it’s no wonder cybercriminals get busy too. But don’t worry! By staying proactive, you can keep threats at bay – and not just for the holiday season!

To help, here are our twelve top tips to transform potential threats into opportunities for security, and strengthen your business all year round – remember, cybersecurity is for life, not just for Chritstmas! 

1. Holiday phishing scams

Who doesn’t love a good holiday deal, a chance to save, or great opportunity – cybercriminals certainly do! These voracious villains are skilled at capitalising on holiday cheer, crafting deceptive emails that play on the goodwill that comes with Christmas. From fake gift card giveaways to phony charity appeals and urgent “last-minute deals,” these festive-themed scams are designed to look legitimate while concealing malicious intent. 

According to the stats, holiday fraud cost the UK a whopping £12.3 million in a single year – but you can prevent your team from adding to that number, by giving them the gift of phishing awareness training. Teach them the tricks to spot seasonal scams, and pair this with slick advanced email filters to stop spam emails in their tracks: think of it as your businesses digital security sleigh.

2. Increased risk of fraud

Online shopping isn’t just super convenient for your customers – it is also potentially a playground for would-be cyber scammers! Techniques such as creating fake accounts, stealing payment details, or finding holes in your checkout system can cause havoc on unsuspecting shoppers – but Santa is giving you the tools to fight back, including investing in quality fraud detection tools, taking time to enable multi-factor authentication (MFA) for customer accounts, and regularly auditing payment gateways to remove potential vulnerabilities.

The right fraud prevention tools can act as your very own holiday elves, working tirelessly behind the scenes to keep everything running smoothly.

3. Compromised third-party vendors

Third party platforms have the potential to be very welcome guests, allowing you to take care of business essentials such as logistics, payment processing, and marketing. When they go wrong, however, the consequences can be serious – a single rogue snowflake can escalate into a snowball of drama, exposing  your sensitive systems and customer data to potential exploitation. Even a minor vulnerability in a partner’s network can become a gateway for attackers, leaving your business to face the fallout.

The good news is that you can pick the providers who make your “Good” list through careful vetting and checks. When picking a potential partner, take time to assess their security protocols, ensure they meet industry standards, and confirm they adhere to your organisation’s security requirements. Establish clear contractual obligations around data protection and incident response, and consider ongoing audits or monitoring to ensure compliance doesn’t lapse over time. These simple steps will help you avoid those on the naughty list this year!

4. Ransomware surges

Ransomware is another risk that has the potential to cause chaos over the Chrstmas period – according to the experts, . 86% of organisations targeted by ransomware are likely to be hit on a weekend or holiday. Avoid cybercriminals dampening your festive spirit by implementing regular back-ups of data, segmenting networks to contain breaches, and asking for some advanced ransomware detection tools in your stocking this year to ensure you have all you need to emerge the hero!

5. Increase in remote working

Employees are more likely to be working remotely over the Christmas period, and while this is great for productivity and employee morale, it is also essential to ensure that employees are staying protected while enjoying their mulled wine. Potential hotspots here are the use of personal devices and public WiFi networks – so get ahead of the risks by equipping your staff with the cybersecurity equivalent of a Christmas jumper – a great VPN for protection, and updated firewalls and software to keep up with the latest trends.

6. Unpatched software and systems

Keeping systems updated is similar to sending Christmas cards to your far away great aunt – tricky to remember, but important for maintaining good connections. Unpatched vulnerabilities are directly responsible for over half of all data breaches, and the Christmas holidays mean that critical patches may be delayed, leaving systems vulnerable to exploitation, and updates may be delayed.

To keep systems up to date and protected, automate updates to run while everyone is enjoying their mince pies, and if needed, assign your own elves to  oversee patch management while people are away.

7. Social engineering tactics

The season of giving can occasionally bring too much generosity – particularly when cybercriminals have an ever-growing wish list! From fake charity appeals designed to manipulate your emotions, to urgent requests for holiday bonuses, make sure that your Christmas spirit isn’t taken advantage of this season.

Employee training is the best gift you can give here – regularly educate your team on recognising social engineering attempts, and establish a simple protocol for handling unexpected or unusual requests, such as confirming requests through another line of communication, or reporting to your IT team before acting. Even Santa’s workshop has a chain of command!

8. Skeleton staff and IT teams

IT teams teams are often the unsung heroes of many businesses – but even they deserve a festive break! Research suggests a 30% increase in cyber attacks over the festive period, and at least part of this can be attributed to a lack of active monitoring – but this can be combatted by outsourcing cybersecurity monitoring or bringing in seasonal IT support to ensure quick, effective threat management during peak periods, and ensure that everyone has the break that they deserve.

9. Out of office alerts – a signal to cybercriminals!

Detailed out-of-office messages are great for keeping clients and colleagues up to date – but they can unintentionally tip off attackers about staff absences, creating opportunities to exploit security gaps – unless you are one step ahead.

Reduce the risk by using generic autoresponders that avoid sharing sensitive details like names, schedules, or extended leave dates, or by handing over access to an agreed colleague or IT support.

10. Fake holiday promotional offers

Fake holiday promotions are another growing problem for businesses, with cybercriminals setting up convincing scams that mimic legitimate business offers. These fraudulent campaigns can trick your customers, harm your reputation, and erode trust in your brand.

Use domain monitoring tools to quickly spot and address any fake websites impersonating your business. Make it easy for customers to identify genuine offers by providing clear guidance on your official website and social media channels. Simple steps, like highlighting the correct URLs and warning about common scams, can help protect your customers and safeguard your reputation.

11. Poor API Security

API’s are a must-have weapon in the toolkit of many a business, taking care of key tasks such as inventory management,  payment processing and customer data integration – all of which contribute to making your business the best it can be. The Grinch does make an appearance, however – the UK has seen an 83% increase in security incidents involving API, and so you need to be on your guard.

Protect your APIs by implementing nutcracker-  strong encryption, robust authentication protocols, and regular security testing to identify and address vulnerabilities; think of it as wrapping your APIs in robust, but appropriately festive, wrapping paper. 

12. Increased risk of insider threats

Temporary staff and distracted employees can reveal their inner Scrooge by causing serious security breaches, especially during the busy festive season.

Take time to introduce strict access controls to ensure employees and temporary hires only have the permissions they need, and channel your ghost of cybersecurity yet-to-come by using monitoring tools to spot unusual activity, such as attempts to access restricted systems, helping to catch potential issues before they escalate.

Final thoughts

The holiday season should be about spreading joy and sparkle – and not dealing with the headache of cybersecurity issues. The good news is that the right tools, plenty of quality training, and just a sprinkle of Christmas spirit is all you need to stay safe, and protect your operations, data, and reputation, allowing you to kick back, relax and enjoy the season. Now, where did you leave that mince pie…?

Local authorities falling foul: lessons from cybersecurity breaches and how to stay protected

In recent years, UK councils have become prime targets for cybercriminals, with 2024 witnessing a surge in high-profile cyber-attacks. From ransomware encrypting sensitive data to distributed denial-of-service (DDoS) attacks disrupting public services, local authorities are facing an ever-growing digital threat.

Notable incidents include the Middlesbrough Council attack, which caused temporary website outages, and the Leicester City Council ransomware breach, which resulted in the exposure of residents’ sensitive personal information. Even as far back as 2020, the Hackney Council cyber-attack demonstrated the devastating impact of weak cybersecurity measures, leading to prolonged service disruptions and a massive data leak.

These incidents underscore the urgent need for local authorities to adopt proactive cybersecurity strategies. Protecting sensitive data and maintaining public trust are not just technical challenges but also critical responsibilities for decision-makers in local government.

Details of the threats and key trends

The digital transformation of local council services has brought new efficiencies but also heightened exposure to cyber threats. Cyber-attacks on councils range from ransomware infiltrations, where sensitive data is encrypted and often leaked, to DDoS disruptions, which flood systems with traffic and make online services inaccessible.

For public sector organisations, these attacks are particularly damaging. Data breaches compromise residents’ sensitive information, service interruptions disrupt daily operations, and public trust is eroded. In 2024 alone, several high-profile attacks underscored these vulnerabilities, including:

Middlesbrough Council (2024)

In November 2024, a distributed denial-of-service (DDoS) attack temporarily disrupted Middlesbrough Council’s online services, preventing residents from accessing critical resources. While DDoS attacks are considered “low sophistication,” their ability to flood servers with traffic highlights the disruption even minor breaches can cause. Though no sensitive data was compromised, the attack serves as a warning that public-facing systems need better defences to ensure availability.

Leicester City Council (2024)

April 2024 saw Leicester City Council fall victim to a ransomware attack perpetrated by the Inc Ransom group, which claimed to have stolen 3TB of data. The group leaked highly sensitive documents, including passports, bank statements, and other personal records, after ransom negotiations failed. The attack caused significant disruptions to services such as waste collection, school admissions, and birth registration appointments, leaving residents and staff vulnerable to fraud and identity theft.

Hackney Council (2020)

One of the most devastating council cyber-attacks to date targeted Hackney Council, where hackers took advantage of weak passwords and outdated systems to access and encrypt 440,000 files, placing the personal data of 280,000 residents at risk. A portion of the data, including highly sensitive personal information, was also exfiltrated. The attack caused widespread disruption, with some council services remaining offline until 2022, and resulted in a reprimand from the ICO. This incident highlights how critical failures, such as neglecting security patches and enforcing robust password protocols, left the council vulnerable to an otherwise preventable breach.

These individual incidents are part of a broader trend of ransomware groups targeting public sector organisations. Attackers like Inc Ransom use increasingly sophisticated techniques, such as double extortion, where they both encrypt data and threaten to release it if their demands are not met. This tactic puts councils under immense pressure, as they must weigh the potential costs of a ransom against the fallout of exposed data and disrupted services.

Globally, public sector organisations are particularly appealing to cybercriminals due to several factors:

  • Critical data: Councils handle sensitive information about residents, making their systems lucrative targets for identity theft or black-market sales.
  • Essential services: Interrupting key functions like housing, licensing, and healthcare amplifies the impact of attacks, increasing attackers’ leverage.
  • Cybersecurity gaps: Many councils operate on limited budgets, which often leaves them with outdated systems and insufficient defences compared to private-sector organisations.

The rise of state-sponsored cybercrime adds another layer of complexity, with nation-state actors viewing attacks on public sector entities as a means of economic or political disruption. As these threats grow, so does the need for councils to invest in robust cybersecurity measures to protect their systems, data, and residents.

Common weaknesses in Council cybersecurity

So just why are local councils so vulnerable to cyber-attacks? The answer lies in a combination of constrained resources, outdated systems, and gaps in cybersecurity practices. 

  • Limited Budgets

Many councils operate on limited budgets, often leaving IT departments underfunded and struggling to maintain up-to-date defences. This financial strain means that critical measures, such as upgrading legacy systems or implementing advanced security protocols, are frequently delayed or overlooked. At the same time, the vast amount of sensitive data councils handle—such as personal identification records, financial details, and health information—makes them prime targets for cybercriminals seeking valuable information or opportunities for extortion.

  • Lack of Protection

Key weaknesses in council cybersecurity have been exploited in numerous real-world attacks. One major vulnerability is the lack of multi-factor authentication (MFA), which allows attackers to easily exploit stolen or compromised credentials. Inadequate patch management is another issue, as seen in Hackney Council’s failure to address known vulnerabilities, leaving systems open to attack. 

Similarly, weak password practices, including the use of default or reused credentials on dormant accounts, provide cybercriminals with easy access points. Compounding these issues is the lack of proactive system monitoring, which delays the detection of suspicious activity and allows attackers more time to cause damage.

These gaps are not merely theoretical risks; they have had tangible consequences. In Hackney’s case, attackers exploited weak passwords and unpatched vulnerabilities to compromise sensitive data and disrupt services for years. Similarly, Leicester City Council suffered significant fallout after attackers exploited security gaps to exfiltrate and leak highly personal information. Without addressing these systemic issues, local councils will remain easy targets, putting their data, services, and public trust at ongoing risk.

Lessons learned and best practices for Councils

To prevent future cyber-attacks, councils need to implement a multi-layered cybersecurity approach that addresses both technical and human vulnerabilities. The following steps are crucial for building resilience against threats:

  1. Implement Multi-Factor Authentication (MFA)
    MFA adds an extra layer of protection by requiring users to verify their identity through multiple methods, such as a password and a one-time code. This simple measure significantly reduces the risk of unauthorised access, even if credentials are compromised.
  2. Regularly update and patch systems
    Applying critical security patches promptly closes known vulnerabilities that attackers can exploit. Councils should establish strict timelines for patch management and prioritise updates for systems that handle sensitive data.
  3. Strengthen password policies
    Weak or reused passwords are a common entry point for attackers. Councils should enforce strong, unique passwords for all accounts, particularly administrative or privileged ones, and encourage regular password changes to mitigate risks.
  4. Train your staff
    Employees are often the first line of defence against cyber-attacks. Regular training on recognising phishing attempts, social engineering tactics, and other common threats can significantly reduce the likelihood of human error leading to a breach.
  5. Adopt advanced models
    Transitioning to a zero trust model, as implemented by Hackney Council, ensures that no user or device is trusted by default. This approach minimises the risk of internal threats and makes it harder for attackers to move laterally within a network once access is gained.
  6. Collaborate with authorities
    Councils should work closely with agencies like the National Cyber Security Centre (NCSC) to benefit from expert guidance, threat intelligence, and support during and after cyber incidents. Such partnerships can also help councils stay updated on emerging threats and best practices.
  7. Conduct regular audits
    Proactive measures like penetration testing and risk assessments help identify weaknesses before attackers can exploit them. Regularly auditing systems ensures that councils can address gaps and improve their defences over time.

By implementing these strategies, councils can not only protect their systems and data but also build public trust by demonstrating a commitment to cybersecurity.

Strengthening cybersecurity in local government

Local authorities must act now to safeguard their systems and data against increasingly sophisticated threats. In-house resources may be limited, but councils can seek external expertise to bolster their defences.

Ongoing cybersecurity training for staff is crucial to creating a culture of vigilance and preparedness. By investing in comprehensive security measures and collaborating with national agencies, councils can protect their data, maintain public trust, and ensure the continuity of essential services.

Final thoughts

The recent wave of cyber-attacks on UK councils underscores the critical need for comprehensive cybersecurity measures across all areas of local government. From Middlesbrough’s service disruption to Leicester’s devastating data breach and Hackney’s prolonged fallout, these incidents vividly illustrate how unchecked vulnerabilities can result in severe operational, financial, and reputational damage.

To safeguard sensitive information and maintain public trust, local authorities must act decisively, drawing valuable lessons from these cases. Strengthening defences against the ever-evolving threat landscape is not just a technical necessity—it is a fundamental responsibility to the communities they serve. The time to prioritise cybersecurity is now – and we all have a responsibility.

Breach vs Hack: What’s The Difference?

In the rapidly evolving landscape of cyber threats, the terms “breach” and “hack” are all-too-often often used interchangeably when discussing cybersecurity, with many businesses using one term to describe the other, and putting a blanket precaution in place for both. In truth, there are subtle yet significant differences between the terms, and understanding the nuances between them is vital for businesses, particularly when preparing to mitigate risks and improve cybersecurity training. 

To help you make this distinction, we took a closer look at the differences between the two, as well as the top tips you can take on board to help protect your business when faced with a breach or a hack. 

Breaches vs hacks

So, just what are the main differences between these two terms? In short, a hack usually involves cybercriminals gaining unauthorised access to systems, networks, or devices. 

Hackers often exploit vulnerabilities or use social engineering tactics to infiltrate systems. Their motives can range from financial gain to ideological statements, and the results can be devastating.

A breach, on the other hand, is the actual exposure or loss of data resulting from a hack, system misconfiguration, or human error and negligence. Not all hacks lead to breaches, but breaches invariably indicate a failure in data security protocols.

In other words, a hack is usually the first step in the process, allowing cybercriminals to gain the access they need for nefarious purposes, while a breach is the result of this, referring to the information that is lost or stolen. 

Though there are differences, both breaches and hacks can have devastating effects on businesses – 2023 saw over 8 million records breached, often linked to misconfigurations and social engineering attacks. The Verizon Data Breach Investigations Report reveals that almost three-quarters of breaches involved the human element, emphasising the critical role of cybersecurity training.

These figures highlight the ongoing shift in attack methods, from brute-force hacking to more sophisticated phishing and social engineering campaigns.

The impact on businesses

For businesses, the fallout from data breaches can extend far beyond the immediate technical and logistical challenges. Financially, the impact is staggering; IBM’s 2023 report highlighted that the average cost of a breach globally reached $4.45 million,and these costs encompass legal fees, remediation efforts, and lost revenue due to downtime. Fines are also a potential financial consequence: under GDPR, organisations can face substantial penalties for failing to safeguard personal data. Perhaps one of the most high-profile examples is British Airways, who were fined £20 million in 2020 after a breach exposed sensitive customer information.

Beyond direct expenses, breaches severely damage an organisation’s reputation. Customers will quickly lose trust in businesses unable to protect their data, which can lead to long-term harm to brand loyalty and future sales. Ultimately, businesses of any size can suffer from the combination of financial strain, reputational damage, and legal repercussions – and all of this underscores the critical need for robust cybersecurity measures.

How do hacks and breaches happen? 

A key element of maintaining good cybersecurity habits is understanding how incidents have the opportunity to occur in the first place. Cybercriminals employ various tactics, often exploiting vulnerabilities in both technology and human behaviour. Some of the main tactics include:

Phishing

Phishing is one of the most prevalent methods, and this works by tricking employees into clicking malicious links or sharing sensitive information through seemingly legitimate emails.

Out of date software

On the technical side, unpatched software vulnerabilities are another common entry point. For instance, the infamous Log4j vulnerability demonstrated how attackers can exploit even minor flaws to gain control over systems, and highlighted just how widespread these attacks can be.

Misconfigurations

Misconfigurations occur when systems, applications, or devices are set up incorrectly, leaving vulnerabilities that can be exploited by attackers. Common examples include leaving cloud storage buckets publicly accessible, failing to enforce proper access controls, or neglecting to disable default settings that weaken security. 

Misconfigurations are a leading cause of data breaches, as they provide easy access points for cybercriminals to exploit without requiring advanced hacking techniques. By regularly auditing and properly configuring systems, businesses can significantly reduce their exposure to these risks.

Understanding these methods tells us how hacks and breaches can take place, and this knowledge is the first step in preventing them. Knowledge and understanding, combined with well-informed teams and robust security practices, help to form the foundation of a strong defence.

How to safeguard your business

There are a few steps that businesses can take to help improve their overall security, and reduce the risk of falling victim to a hack or a breach. Some must-try tips include:

  • Invest in robust security tools
    Use firewalls, intrusion detection systems, and data encryption to safeguard networks and sensitive data. These tools create essential barriers that prevent unauthorised access and mitigate the risk of data theft.
  • Perform regular audits and vulnerability assessments
    Regularly assess systems to identify weaknesses, such as outdated software or poor configurations, and address them proactively. This ensures vulnerabilities are fixed before attackers can exploit them.
  • Keep systems updated
    Apply patches and updates to software, operating systems, and devices promptly to close security gaps. Unpatched systems are one of the most common entry points for cybercriminals.
  • Conduct simulated phishing exercises
    Run mock phishing campaigns to test employee awareness and response, offering real-time feedback and reinforcing secure behaviours in a practical context.
  • Foster a culture of cybersecurity
    Encourage all employees, from executives to entry-level staff, to view cybersecurity as a collective responsibility. Emphasise the importance of vigilance in protecting company data.
  • Develop and test incident response plans
    Prepare for potential breaches with a detailed response plan, including steps for containment, communication, and recovery. Regularly testing these plans ensures teams are ready to act swiftly and minimise damage.
  • Provide comprehensive employee training
    Educate employees on recognising phishing attempts, using strong and unique passwords, and following secure practices for handling data. As human error is a leading cause of breaches, ongoing training reduces the likelihood of successful attacks.

By combining technical safeguards with a strong focus on employee awareness and responsibility, businesses can create a resilient defence against ever-evolving cyber threats

Final thoughts

Understanding the difference between a breach and a hack is more than semantics—it’s crucial for creating an effective cybersecurity strategy. As the human element remains the weakest link, investing in cybersecurity training can significantly reduce risks. By fostering a culture of awareness, businesses can better protect themselves against the ever-growing threat of cyberattacks.

Crucial cybersecurity lessons for businesses from last year’s shopping season

The holiday season may be all about goodwill, but for cybercriminals, it’s also prime time for digital mischief. Last holiday season, while shoppers were busy looking for deals for Black Friday and Cyber Monday, cyber attackers were on the hunt too—seizing the season’s rush as the perfect moment to target businesses of all sizes. From an uptick in sneaky phishing scams to vulnerabilities in payment and shipping platforms, the holiday cheer masked some serious cybersecurity challenges. 

The good news is that these incidents don’t have to be the “ghost of Christmas past” for your business. By learning from last year’s threats, you can build stronger defences to keep your customers’ data safe and make this season a safe and merry one for everyone.

We’re committed to helping you and your teams stay cybersafe all year round! With that in mind, we’ve put together a free shopping season pack for you to download!

Read on to learn the crucial cybersecurity lessons you need to know, and get ready to make this year’s shopping season memorable for all the right reasons.

Avoid being snared by a Phish

Last year saw a sharp increase in phishing attacks and, in particular, an increase in occurrences of angler phishing. Angler phishing attacks on social media platforms. This type of phishing involves creating fake social media accounts that pose as customer service representatives for well-known brands. During the holidays, these scammers take advantage of the rush in customer support requests to lure victims who are trying to resolve order issues or get holiday deals. They impersonate trusted companies, often using similar logos and language, to trick users into sharing sensitive information or clicking on malicious links.

What makes angler phishing particularly dangerous is its ability to blend into the fast-paced social media landscape. During the holiday shopping season, businesses often face an increase in customer inquiries and engagement, making it challenging to monitor every interaction. Scammers exploit this by setting up accounts that appear to help customers but are designed to steal login credentials or financial information.

How to combat phishing

For businesses, combating phishing requires a multi-pronged approach. First, training employees to recognise phishing schemes—especially those targeting customer service interactions on social media—is essential. Employees should be taught to spot suspicious messages and to be aware of tactics that attackers use, such as urgency and requests for personal information. Businesses should also monitor social media platforms closely for fake profiles impersonating their brand and use verification tools where possible to prevent customers from falling victim to angler phishing.

Learn how to combat ransomware attacks

Ransomware has remained a significant threat this year, and attacks tend to increase around Christmas, with one study suggesting a 30% increase in ransomware attacks over the holiday season, and a 70% increase in the months of November and December, compared with January and February.

The increased digital activity during the holiday season offers a fertile ground for ransomware attacks, and last year saw many businesses face ransomware threats, which not only resulted in financial losses but also damaged customer trust.

Ransomware attackers often gain access through phishing emails or compromised software updates, encrypting valuable business data until a ransom is paid. The urgency of holiday operations can make businesses more vulnerable, as attackers know that delays or disruptions could be particularly costly during this high-demand period.

Ransomware protection tips

The best way to combat ransomware is through prevention. Encourage employees to be cautious with email links, especially from unknown senders, and keep all software and systems up to date. Businesses should also regularly back up their data and ensure that these backups are stored securely offline. Implementing endpoint detection and response (EDR) systems can also help monitor and protect devices from potential ransomware intrusions.

Understand the essential role of Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) played a huge role in helping some businesses fend off cyber threats last year, blocking around 99.9% of modern automated cyber attacks, 96% of bulk phishing attacks, and 76% of targeted attacks. MFA requires users to verify their identity with two or more verification methods, such as a password and a code sent to their phone. Businesses that had MFA in place saw significantly fewer successful cyber incidents, as it creates an extra barrier for attackers.

Given that login credentials can be easy for attackers to steal through phishing or other means, MFA serves as a crucial additional layer of security. If an attacker gains access to a username and password, they’ll still be blocked by the second authentication factor. During a time when hackers know people are busier than usual and likely reusing passwords, MFA can be an effective way to reduce risk.

Implementing MFA for maximum protection

Businesses should consider adopting MFA across all systems, especially those handling customer data and payment information. Educating customers on the importance of MFA and encouraging its use on their accounts is also a proactive step toward reducing the risk of unauthorised access.

Know how to protect against third-party risks

The holiday season last year highlighted vulnerabilities in third-party services that businesses rely on, such as payment gateways, marketing platforms, and shipping services. Attackers targeted these third-party systems, knowing that a single breach could impact multiple businesses and their customers. With many companies dependent on external platforms to streamline operations, these services can become prime targets during high-demand periods.

Strengthening third-party security

Businesses should carefully vet third-party providers and ensure they follow strong security protocols. Regularly reviewing vendor agreements and understanding their security measures is essential. Implementing third-party risk management software can also help monitor vendors and flag any suspicious activity or vulnerabilities in real-time. This extra vigilance can help reduce the chances of a third-party breach affecting your operations and reputation.

Safeguarding API security to protect customer data

APIs (Application Programming Interfaces) are vital tools for businesses, connecting various applications and enabling smooth data flow across platforms. However, poor API security has been a growing target for hackers, as APIs often handle sensitive customer information, with cross-site scripting emerging as the biggest potential threat. Last holiday season, several breaches involving API vulnerabilities led to data leaks and reputational damage for businesses.

Enhancing APIs

To protect customer data, businesses should adopt a “security-first” approach to API management. Regularly updating and monitoring APIs for vulnerabilities is key, as is implementing access controls to ensure only authorised users can interact with sensitive data. Rate limiting is another effective measure, as it prevents excessive requests to an API that could indicate a potential attack. Businesses should also audit their APIs frequently and ensure they meet industry security standards.

Wrapping up with cybersecurity best practices for the holidays

The lessons from last year’s shopping season offer valuable insights for this year’s holiday cybersecurity strategy. Here are some final tips to help businesses stay safe:

  • Regular employee training: The fast-evolving tactics of cybercriminals make ongoing employee education essential. Regular training sessions ensure that employees stay vigilant and updated on the latest phishing schemes and other potential threats.
  • Proactive social media monitoring: Angler phishing is particularly insidious on social media. To protect your customers, monitor social platforms regularly for fake accounts pretending to represent your brand.
  • Comprehensive backup and recovery plans: With ransomware threats looming, having a secure, accessible data backup can make all the difference. Regularly test and review your recovery plan so that you can quickly restore operations in case of an attack.
  • Transparency and customer communication: Inform customers of the security measures you’re implementing to protect their data, and provide guidance on steps they can take to secure their own information, like using MFA.
  • Staying informed: Cybersecurity is a continually evolving field. Keeping up with the latest threats, tools, and best practices can help businesses proactively safeguard against new and emerging threats.

Conclusion: a season for vigilance

The holiday season is one of the busiest—and most vulnerable—times for businesses. But with awareness, vigilance, and a commitment to robust cybersecurity practices, companies can protect themselves and their customers. By learning from the lessons of last year, businesses can ensure a safer, more secure shopping experience for everyone, keeping the focus on what truly matters: spreading holiday cheer.

Bob’s Business is committed to helping you and your teams stay cybersafe, download our free shopping season pack today!

Understanding Angler Phishing: What You Need to Know

Nowadays we all like to think we know how to stay safe online – avoid dodgy links, spot suspicious emails… but is social media safety front of mind? Maybe not, and as a result a new type of threat is on the rise – angler phishing. While this may seem like another lavish name for a scam, it’s becoming increasingly common and is a sophisticated form of deception targeting unsuspecting social media users.

What is Angler Phishing?

Angler phishing is a type of phishing attack that uses fake profiles and customer support channels on social media to lure users. The term “angler” refers to the method cyber attackers use to “cast a line” and draw in potential victims, much like a fisherman trying to catch fish. Unlike traditional phishing attacks that typically involve deceptive emails, angler phishing thrives on social media platforms where users seek assistance or engage with brands.

How does Angler Phishing work?

Attackers create fake profiles that mimic legitimate companies, often using their logos and branding to appear credible. These accounts then engage with users who are frustrated or seeking help.

For example, if a user tweets about a problem with a company’s product, a fake support account may reply, offering assistance and asking for personal information to resolve the issue. This information could include usernames, passwords, or even financial details, all of which can be exploited.

Common tactics

Angler phishing can take various forms, including:

  • Impersonating brand accounts: Attackers might respond to customer complaints with promises of help or exclusive offers, enticing users to click on malicious links.
  • Urgent support messages: Users may receive direct messages that appear to be from a company’s support team, asking for immediate action to resolve a supposed issue.
  • Fake promotions: Some attackers might lure users with fake promotions or giveaways, prompting them to provide personal information.

Real-world examples:

One notable example of angler phishing involves major airlines. Attackers create fake support accounts that mimic the airlines and respond to users seeking assistance with flight bookings. Many users unknowingly provide sensitive information, leading to compromised accounts and financial losses.

And more recently we’ve seen large-scale phishing attacks costing online shoppers millions of dollars. The phishing attack has been labelled “Phish ‘n’ Ships,” and has targeted over 1,000 legitimate shopping websites to promote fake product listings, resulting in stolen payment information. The attacks have been ongoing since 2019, and have affected hundreds of thousands of online shoppers and generated tens of millions of dollars in stolen funds.

The scammers behind these attacks are employing advanced SEO tactics, including using search term data from major retailers, to ensure their fake listings appear at the top of search results. When shoppers click on infected listings, they are redirected to fake stores controlled by the attackers – mimicking legitimate shopping websites and can be difficult to spot.

Fake Instagram shops:

Another common angler phishing scam has been seen over on Instagram with the rise of fake instagram shop fronts.  

Social media users in Ireland have been misled into purchasing discount clothing through advertisements on Facebook and Instagram, with many victims reporting they have lost money after buying items that were never delivered.

Despite complaints, affected users found it challenging to seek refunds due to the lack of support from social media platforms like Meta. 

These types of incidents highlight the effectiveness of angler phishing and the importance of vigilance when interacting with brands on social media.

Recognising Angler Phishing

Signs of Angler Phishing

To protect yourself from angler phishing, it’s essential to recognise the signs. Look out for:

  • Unverified accounts: Check if the account is verified (look for blue and gold checkmarks) and investigate the number of followers.
  • Poor grammar or spelling: Many phishing accounts may have typos or unusual phrasing in their responses.
  • Suspicious links: Be cautious of any links that redirect to unfamiliar websites, especially those asking for personal information.

Social media clues

Phishing attacks often thrive on social media, so it’s vital to be vigilant. If you receive a message from a brand’s support account, consider verifying the request through official channels before responding. Check the profile’s handle too as there are typically spelling errors or minor differences such as numbers or extra punctuation included.

Prevention and protection

Tools and resources

Consider utilising security tools that can help you identify and block phishing attempts. Additionally, educating yourself and your team about these threats can greatly reduce the risk of falling victim to angler phishing.

  • Phishing detection software: Consider using tools that can help identify phishing attempts, such as email filters and web protection services.
  • Cybersecurity training: Regularly train employees and customers on recognising phishing attempts and safe online practices.

Protecting your business from Angler Phishing

Angler phishing poses a significant threat to businesses. Here are key strategies to safeguard your organisation:

1. Educate employees

Conduct training sessions to raise awareness about angler phishing. Teach employees how to recognise suspicious messages and the tactics used by attackers.

2. Monitor social media accounts

Regularly monitor your official social media profiles for impersonation attempts. Use tools to track mentions of your brand and quickly address any fraudulent accounts.

3. Implement strong security policies

Establish clear policies for social media use and communication. Ensure employees know not to engage with suspicious accounts and to report them immediately.

4. Use official communication channels

Encourage customers to use official channels for inquiries and support. Clearly communicate these channels on your social media pages to reduce confusion.

5. Verify communications

Instruct employees to verify any requests for sensitive information through separate, trusted channels. This helps prevent falling for phishing attempts.

6. Utilise security tools

Employ security tools that can help detect phishing attempts and report fraudulent activity. Many social media platforms offer built-in reporting features for suspicious accounts.

7. Build a strong online presence

Maintain an active and engaging presence on social media. The more robust your official accounts are, the easier it is for customers to distinguish between real and fake.

8. Respond quickly

If you identify angler phishing attempts, respond quickly. Notify your customers about the scam and provide guidance on how to avoid falling victim.

9. Stay updated on threats

Keep up to date with the latest phishing techniques and tactics. Regularly review your cybersecurity strategies to adapt to evolving threats.

10. Engage with customers

Encourage customers to verify the authenticity of communications. Foster a culture of open dialogue where they feel comfortable reporting any suspicious activity.

Conclusion

Angler phishing is a cunning and evolving threat that exploits a person’s trust in social media interactions. By understanding what angler phishing is and recognising its tactics, you can better protect yourself, your business and your information. Stay vigilant, verify sources, and don’t hesitate to reach out to official channels for support. 

Cybersecurity should be a year-round focus: 12 tips to stay secure

Cybersecurity Awareness Month might come and go each October, but the need for vigilance remains constant. While a month dedicated to cybersecurity is a great chance to get your hands on a range of invaluable resources, learn some top tips, and spark inspiration to prioritise cybersecurity, limiting our attention to just one month can result in a dangerous gap. 

Cyber criminals don’t take breaks just because October is over, and neither should our awareness of potential threats. Instead, we should use Cybersecurity Awareness Month as a starting point, and reframe it as an annual reminder to foster ongoing, daily habits that help us to reinforce our digital safety each and every day.

With this in mind, we have put together twelve top tips to help you make cybersecurity awareness a natural part of your everyday routine,  ensuring a robust, longlasting plan which will support your employees and protect your business for years to come.

1. Think Before You Click

    A “Think Before You Click” habit can be as instinctive as locking your door when you leave the house – but you need to kickstart the trend. Encourage your team to be mindful when dealing with emails and online content by taking a split-second pause before clicking – when over 90% of cyber attacks start with phishing, taking this extra moment could be a lifesaver.

    Make it a habit to always pause for a moment before clicking on any links or attachments, and to ask yourself “is this legitimate” before opening anything which may seem suspicious, or which is unexpected. Tricks such as hovering over the link to check the destination, noting whether the link is asking you to do something strange or out of the ordinary, or even just checking with the original sender only take a few moments, but could help reduce the risk of falling victim to a phishing scam.

      2. Prioritise Strong Passwords

      Weak passwords make up around 80% of data breaches, and yet 41% of users recycle the same password on 10 or more apps and websites.  The strength of a password is a key deterrent against cyber attacks, so make it a habit to use unique, complex passwords across accounts.

      If permitted by your organisation, make good use of a secure password manager – this will allow you to generate and store a range of unique passwords safely and securely. Treat password changes like updating an address book, and consider quarterly “password checkups” as a team activity to review and improve password practices.

      3. Two-Factor Authentication

        Two-Factor Authentication (2FA) provides an extra layer of security that can become second nature with a little practice, and which requires no extra effort on behalf of your team. Encourage team members to enable 2FA on all business accounts and critical applications – studies suggest that, when used correctly, 2FA and MFA (Multi Factor Authentication) can offer up to 99.99% protection for your accounts.

        Make logging in with 2FA a daily habit by simplifying the process – take steps to have mobile authenticator apps readily accessible for your team, and emphasise that this small extra step can deter unauthorised access.

        4. Prioritise Updates

          Too many of us tend to delay software updates, but these often contain critical security patches and fixes that are imperative to protecting against evolving threats. 

          Set aside a time each week, such as Monday mornings, for employees to review and update their devices, and encourage them to schedule this into their diaries, as they would any other compulsory meeting or event. This habit keeps systems resilient against emerging threats by ensuring that everything is always up to date and protected. 

          5. Be Wary of Public WiFi

            Public WiFi is often convenient but can be a risky gateway for cyber threats, and four out of ten people have had their information compromised while using public Wi-Fi. Remind team members to use secure, private networks whenever working on company assignments, especially for sensitive tasks. If using public WiFi is unavoidable, encourage the use of a virtual private network (VPN) for extra protection. Make connecting securely a norm by discussing this at monthly team meetings, particularly if employees travel or work remotely, or by investing in a team VPN plan for maximum security.

            6. Lock Devices

              Just as you wouldn’t leave your home unlocked, it is crucial to make locking devices a consistent part of the day, whether at home or in the office. Encourage automatic locking on all devices, from laptops to mobile phones, after short periods of inactivity. This habit can be strengthened by reminders in meetings and quick tips on device lock settings, making it a natural part of routine, like locking an office door.

              7. Safe File Storage

                Good file storage is key to preventing accidental data exposure or loss, and needs to be built into everyday habits and routines. Regularly remind team members to save files to secure, encrypted locations rather than on local drives or unprotected USBs, and make sure your business provides clear, streamlined access to secure storage solutions to make this normal, standard practice within your workplace.

                8. Be Alert To Unsolicited Communications

                  Scams often start with unsolicited communications, whether emails, texts, or calls. 2024 saw 94% of organisations fall victim to phishing attacks, and 96% of these victims were negatively impacted by the breach.

                  Develop an instinct to question unexpected requests or messages by checking the sender’s information and validating requests with the official contact on file. Implement a rule of thumb: when in doubt, don’t respond, and verify independently. A quarterly “Phishing Drill” can help reinforce this habit.

                  9. Report Suspicions

                    Create an environment where reporting suspicious activity is quick and simple. Encourage a “See Something, Say Something” habit, empowering employees to flag any unusual emails or messages to IT immediately. Reinforce that no concern is too small, and make the reporting process simple—such as a dedicated Slack channel or email address—to streamline this essential habit.

                    10. Log Out of Accounts

                      It is a temptation we have all given into – you need to step away from your desk at the end of the day, and simply click on the “X” to close the screen. That should be enough, right? In truth, failing to log out of your accounts properly can be a major cybersecurity risk. Your  system may keep you logged in, allowing anyone to simply boot up your browser and access confidential information. Take the extra moment, and log out properly before leaving a site.

                      11. Check Before You Share

                        Before sharing any sensitive information, take a moment to verify the recipient’s identity and confirm that the channel is secure. Cybercriminals often impersonate colleagues or external partners, tricking people into divulging confidential data. By pausing to double-check email addresses, phone numbers, or other details, you significantly reduce the risk of sending information to a fraudulent source. This habit, though small, is crucial in ensuring sensitive data stays in trusted hands and out of reach from cyber threats.

                        12. Stay Educated

                          Cybersecurity threats are constantly evolving, and staying informed is crucial.  Make it a habit to read up on new cybersecurity risks and trends, or attend a webinar every few months. Even a quick scan of industry news can provide insight into emerging threats and new security practices. This ongoing education not only keeps your knowledge current but also reinforces a proactive mindset, helping you spot potential risks before they become problems.

                          Quality cybersecurity awareness training is also crucial – but the trick is to keep your staff engaged. Investing in outsourced quality training can be money well spent, and options like Bob’s Business offer unique, fun and engaging solutions which ensure that knowledge is up to date, and will make developing good cybersecurity habits second nature.

                          Final Thoughts

                          Building year-round cybersecurity habits takes commitment, but the payoff is invaluable: a safer, more resilient workplace that stands ready against ever-evolving cyber threats. 

                          By incorporating these twelve habits into your routine, you and your team can foster a proactive culture of security, upgrading cybersecurity from a once-a-year checklist every October into an integral daily practice.  periodic task essential for compliance, into a seamless part of everyday life. 

                          Small but consistent actions, such as double-checking before you share a file, thinking before you click, or saying something when you see something, can help to create a ripple effect across your business – and when cybersecurity becomes everyone’s responsibility, your organisation will stand ready to combat evolving threats every day of the year. Remember, cybersecurity is for life: not just for October.